Zafiro Can Picafort

We had a brilliant time at this hotel we are a family of 4 with 2 little ones. Our highlights were the food, drinks, pool bubble, pirate pool and the comfortable beds at smaller pool. We would spend mornings at the beach only a 10 min walk away and afternoons at pool. We ate in all the restaurants and loved having lunch at the pool bar and our favourite meal was at the pool restaurant too! Would like to call out all the amazing staff that work at this hotel, the bar staff, restaurant staff, entertainment team, cleaning team, lifeguards, the list goes on so many people making it a great hotel. I also spotted the GM walking round on loads of occasions and engaging with her team. Don’t let some of the reviews put you off booking, the rooms might need modernising but they are clean and the beds are very comfortable. There is a charge for a the use of a travel cot I do think this should be embedded in the price but it was a good cot and our child slept well in it. You can’t control the air con from your room as centrally controlled however it was also nice and cool. We had the basic room and did think the garden rooms would have been quite nice to stay in and the swim up rooms also looked great. We don’t like to claim sun loungers with towels but there was always plenty of space when we were there to find somewhere in the shade. I’ve only taken pictures of my burger meals but I mostly ate the salads which were fresh and tasty!

Overview As other reviewers have pointed out, the hotel rooms and pools are a little tired but the other communal areas and grounds are quite nice if a little compact. The overall experience was good and can largely be recommended as a family focused resort at a reasonable price point. The team are very friendly and hardworking and the rooms are cleaned well, the resort is a pleasant space to be and although the grounds are relatively compact given the capacity it is well laid out and doesn't feel crowded. There seems to be some deliberate 'managed decline' here with staffing levels and maintenance lower than you would hope at a hotel advertised (by Jet2) as 4 star plus but having read reviews before we booked felt value was good and the only issue that really impacted our enjoyment was a significant shortage of parasols by pool which I felt the hotel could have resolved by enforcing their policy of not reserving loungers/parasols. I did speak to reception on this as we really needed shade for our 5 year old one day and they apologised but did not help. Food & drink Food quality in the buffet was pretty good with a reasonable variety at each meal and some rotation, we only stayed a week so not sure if that holds true over a longer stay. Despite have an evening a la carte visit included in our package we were unable to book either the Italian or American restaurants through the app which always reported them fully booked and only let you book a couple of days ahead. Suggest asking reception or manager nicely at the very beginning if your stay if you wanted to try them. Did eat lunch at pool bar a couple of time and this was reasonable too although quality wasn't so far above the buffet you'd go out of your way. Cocktails/mixed drinks could vary wildly depending on who made them and how busy they were. The timing of the mini-disco at 8 and limited meant everybody was crowding into the buffet early and if you weren't early it could feel a little depleted later with the kitchen clearly struggling to refill it. The same issue to a lesser extent at lunchtime with the another kids activity planned for 2. Generally felt the hours for dinner could have been longer to allow kids to attend mini-disco and have a meal afterwards. The only other point I'd note is that quality/variety of deserts seemed to decline later in the buffets opening hours. Entertainment Didn't make much use of the mini club but the activities we did were fine and our son enjoyed them. There is a main show every evening at 9 although one night was bingo and only one show I would really call good. Pools/Activities The hotel was at capacity when we were there however the main pool was large enough to accommodate that comfortably. Whilst the were enough loungers to go around at the main pool, there were nowhere near enough parasols, certainly not the amount shown in the resorts official picture on the Jet2 site and the loungers with them or in shade were 'res

2nd time at this hotel and very rarely return to the same hotel. Requested two rooms together in certain block and this request was forfilled. We checked in online before arriving and this made the check in even easier. Rooms were ready on arrival and this was about 1pm. Staff are all lovely and very helpful. They couldn’t have done anymore. Restaurants were lovely. Food was really good. Can’t understand why people are complaining of repetitive food and cold food. This certainly wasn’t our experience. We booked the Italian restaurant and really enjoyed this. Lunch time is nice as you can order from the menu at the pool bar so everything is freshly prepared for you. There is nothing to complain about with the food but my only issue was the time it took to get served at the bars. Lots of staff but generally only one serving. Didn’t make sense. Especially if you have people ordering time consuming coffees and cocktails. They have a freezer full of different ice creams and lollies. You just help yourself to them. Rooms were clean and comfortable. Yes slightly dated but who cares as long as they are clean. Our room was cleaned everyday. We had a swim up room that our children loved. We had the hot tub room last time but much preferred the swim up. Kids club was great and our children enjoyed it. The park is lovely, has a trampoline and bouncy castle. We mainly used this in the morning or evening as was pretty warm in the day. The mini golf is a lovely idea and completely free. Evening entertainment was good for the children and they seemed to enjoy it. The beach, bars and restaurants are all very close. There is a Aldi down the road. Really nice location. This is a family hotel that works really well. Thank you for a wonderful holiday.