Raffles Hainan Clear Water Bay

The service was good, and the butler, Vida, was great and helped us a lot. The facilities were great too, the gym, the swimming pool, the access to the beach. Breakfast was not the best, but decent. Location was nice at the beachfront, but a little out of the way for other activities we wanted to do outside of Lingshui.

A wonderful hotel in a super clean and quiet area called Clearwater Bay. The service from Diana was excellent and she helped us to settle in and provided everything we needed with her brilliant hospitality. The breakfast quality was high, a great swimming pool and a nice private beach. The room was big with stunning views! Highly recommended!

Our stay at this hotel was an extraordinary experience, made exceptional by the outstanding service provided by Elena. From the moment we arrived, Elena greeted us warmly and took care of our every need throughout our stay. She was always available for communication, whether in person or over the phone (or texting via WeChat) making sure that we were comfortable and well-informed. Elena's assistance went beyond the usual. She helped us with translations, speaking fluent English, Chinese, and Russian, ensuring that language was never a barrier for us. Her dedication truly shone when she orchestrated a special surprise for my girlfriend's birthday. She arranged for the pianist to play a heartfelt rendition of "Happy Birthday," creating a memorable and touching moment that we will cherish forever. The hotel itself is a masterpiece of architecture, combining luxurious comfort with a cozy atmosphere. The grandiose design blends beautifully with the tropical, jungle-like surroundings, offering a unique and immersive experience. The beach, with its clear white sand, adds to the paradise-like vibe. Breakfast was another highlight, with amazing buffet that catered to a variety of tastes. Our room, complete with a private pool, was stunning and provided the perfect setting for relaxation. The entire staff was incredibly helpful and kind, contributing to the overall sense of hospitality and warmth. Elena's exceptional service, along with the hotel's luxurious amenities, made our stay unforgettable. We highly recommend this hotel to anyone looking for a blend of luxury, comfort, and unparalleled service.

We are a family from uk travelling through China with our two sons 10 and 8 years old. The big plus of this hotel is the private and peaceful beach. This hotel has large enough grounds and spaces to feel not crowded and peaceful. Our lady butler spoke english and was super helpful. Food was good quality and nice choice, although we struggled a bit to find a variety of vegetarian dishes for our vegetarian son, having said that this was a bit of an issue everywhere we went. The hotel is situated away from the major tourist agglomeration which is very nice. The only thing we found strange was the music constantly played at the beach buffet. We would have preferred to listen to the waves and the crickets than the man made noise… I guess this maybe a bit of a cultural difference . On that note … the last orders at the bar are at 9:30pm. All in all we all had a great stay and would recommend the hotel without hesitation.

diana

入住萊福士的感覺 真的超級棒，可以説是本次旅行5個酒店裡麪全場最佳. 特別是管家 小趙同學（Vida），服務超級好，很貼心 很細緻 很周到，一切安排的都非常好，提前一天就有加我微信，詢問我的要求和喜好，並且安排 埃爾法來海棠灣的酒店接我們過去，司機的態度也很好，到了酒店就有人熱情迎接，提供特色飲品，Vida還提前給我拍視頻告訴我 泳池已清理乾淨，已做好驅蟲，請我放心，而且我和太太入住的兩天 在別墅泳池躺了很久，真的一個包都沒被咬（現在在金普頓套房 1小時被咬了 5個包…想哭），而且Vida可以説有求必應，隨時呼喚 隨時迴應 而且水果 椰青 甜品 都送到我吃不下，最重要的是我太太身份證丟了，Vida知道了 馬上告訴説沒事，詢問在哪裡丟的，他會盡全力 地毯搜尋幫我找回來，結果真的很快就找回來了，幫我們解決了大問題（因為後面還有很多行程），後來房間的噴頭有些問題，管家 Vida也第一時間 聯繫維修（讓我印象很深刻的是，我説要不就將就下 問題不大，他説 不要將就，一定讓您滿意 讓您放心），這種感覺 讓客人覺得很暖心，而且整個酒店服務在線 基本大多數服務人員 都會禮貌問好，早餐廳的韋德文（Loki）服務就特別好，連續兩天 幫我打包咖啡，還記得我走的時候再給我提供新的（怕原來的美式冰化了）讓我印象很深刻，然後太太也做了SPA，服務也超棒，是一位泰國的姐姐叫Ladda，服務 手法 專業度 秒殺瑰麗，關健性價比還很高，SPA館的服務人員，夜間還全程，安排一個女生接送 我太太，因為是晚上有點黑，就是讓人覺得服務和安全感 滿滿的，酒店的龍閣（類似行政酒廊）也很好，牛排 羊排隨便吃，還有龍蝦意麪，沙灘也是一流 有躺椅，酒店配套的沙灘淋浴設施也很好，還提供防曬霜和驅蚊水，總的來説 萊福士這種老錢風酒店 雖然老了，但依然是優雅，得體的，服務在線，氛圍感很好的酒店，超級推薦，而且也很推薦 管家 Vida 服務真的很貼心（以至於讓我在金普頓想搬回去……可以吊打金普頓那種…），同時和服務員 Loki，SPA館 Ladda，他們一起的細緻，周到的服務 讓我和太太的13週年的紀念日旅行 有了很好的體驗感，也看到酒店 有在保養 維護 更新設施，雖然稍有不方便，不過也理解，希望萊福士能越來越好，把服務也保持好，下次度假還會再次選擇入住，同時也會推薦給身邊的朋友，下次還會首選Vida再次做我的管家（他本人 長得也是高大 帥氣），真的超級棒