smartments Wien Heiligenstadt

Nice apartment just steps away from the U-Bahn station, all kinds of cooking stuff are provided. Comfortable big bed. The room is clean and big, excellent condition for a solo traveler. The hotel really relies on self-services, I did not meet a single employee, all the check-in/out work is done by yourself at the ipad in the front desk. Note that they do not provide slippers, shampoo, soap or toothbrush/toothpaste, so you better bring your own with you.

It’s so convenient and clean I will definitely come back here next time I’m in Austria

I stayed at this hotel twice within just a matter of days while having medical treatments in Vienna. The 1st was from 18-27 October '24 (9 nights) then again from 03-21 November '24 (18 nights). I must say that I am quite satisfied on both occasions altho' I would have appreciated it more, had I received an added cleaning service. Having stayed that long during each visit, it was a bit disappointing that the chambermaid showed up to clean only twice during my 2nd stay!!! Other than that, it is highly recommendable due to its great location and fair price. I will definitely return again in April for my follow up treatments.

The location、kitchen、 and cleanness are good, but the shower room design is not so good. the water flew over the toilet area when getting shower.

Self check in machine at the door easy enough. Didn't need the hotel app they suggested. I was able to see all the hotel facilities and services on the website before I booked which taught me about the hotel app and the laundry app, but after I've booked I can't find these webpages anymore. The app shows I'm in the check in phase the whole time, I'm not sure if it's because I only printed 1 card key but it lets you print 3. I'm suppose to be able to open room door with the app, but it didn't work, and the card key works but takes some time to detect and unlock the door. Cheap TV from a brand called Telefunken never heard of. Meant to be a smart TV that connects to Internet with YouTube Netflix and all but it doesn't connect. Wifi has a login page so can't connect Chromecast. There's a hand wash by the sink that's also meant to be used as shampoo and body wash. Best thing about this room is the water coming out of the shower is amazingly strong you can use it like a water massage. The kitchen stove is very compact there's 2 spaces but if you use a pot a pan together it doesn't fit right. 2 supermarket across the road, but beware it's closed on Sundays. Okay location next to the train and metro station, takes about 30mins to Vienna centre. Okay place to stay if you can get it for under 100euros. There were spiderwebs at the corner of the windows and a bug crawling on the wardrobe. Room service is once a week I think. There's no safe to lock your valuables. It's not bad but there are better places with better offers if you're paying more than 100euros.

As soon as we arrived on New Year's Day, the property told us that there was no hot water and that they would give us 30% back on every day for the days that there was no hot water (i.e. for 3 days) and they didn't even refund us, anyway after checking in we go up and there are hairs on the bed, so there's a problem there too, at the end of the day I really don't recommend it, the only good thing is the location near the train and the tram that takes you to the centre